Refund Policy

Overview

Nexus is operated by Nexusbuild AI Private Limited ("Nexusbuild", "we", "our", or "us"), a company incorporated in India. We strive to provide excellent service, and we understand that sometimes things don't work out, so we want to be fair and transparent about our refund policy.

Day Pass (Pro Lite)

₹49/day - Non-Refundable

Day Pass purchases are non-refundable once activated. Since this is a short-term access pass (24 hours), we are unable to offer refunds for this plan.

Pro Plan (₹999/month)

Refund available within 7 days

Full refund if requested within 7 days of initial purchase
Usage must be below 50,000 tokens during the refund period
Refunds are not available for subscription renewals
Prorated refunds are not offered for mid-cycle cancellations

Ultra Plan (₹4,999/month)

Refund available within 7 days

Full refund if requested within 7 days of initial purchase
Usage must be below 100,000 tokens during the refund period
Refunds are not available for subscription renewals
Prorated refunds are not offered for mid-cycle cancellations

Enterprise Plan

Custom Terms

Refund terms for Enterprise customers are governed by individual agreements. Please contact us at [email protected] for details.

How to Request a Refund

Email [email protected] with subject line "Refund Request"
Include your registered email address
Provide the reason for your refund request
We will acknowledge your request within two business days

Refund Processing

Approved refunds are processed within 5-7 business days
Refunds are issued to the original payment method
Bank processing times may vary (typically 3-5 additional days)
Once a refund is processed, your subscription will be cancelled immediately

Cancellation vs Refund

Cancellation: You can cancel your subscription at any time from your account settings. Your access continues until the end of the current billing period. No refund is issued for the remaining time.

Refund: A refund is a return of payment and immediate termination of service. Refunds are only available within the 7-day window for initial purchases.

Exceptions

Technical issues on our end that prevent service usage may qualify for extended refunds
Duplicate charges will be refunded in full
Cases of fraud or unauthorized transactions will be handled individually
Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 or other consumer law that cannot be waived, including for defective or misdescribed services
If you are not satisfied with our answer, you can escalate to our Grievance Officer at the address below, and to the National Consumer Helpline (1915) or your consumer forum

Contact Us

If you have any questions about our refund policy, please reach out:

[email protected]